DELIVERY & SHIPPING

Delivery Time= Processing Time + Shipping Time

We ship worldwide. If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.

LOCATION WE SHIP TO

We ship worldwide. If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.

PROCESSING TIME

Processing time differs from product to product. All items are made-to-order and request 3-5 business days to handcraft.

SHIPPING TIME

Many factors contribute to delivery time. We make every effort to ship your product out as soon as possible within these time frames that are listed on each product page.

SHIPPING INFORMATION

Please note that the shipping address will be taken from PayPal records (PayPal checkout model). If your shipping address is different from your billing address, please specify this during checkout.

The address can be changed before we ship your orders. However, we are unable to change the shipping method or address once we ship your orders.

Please note that it is the customer's responsibility to provide us with a correct and complete shipping address

Please provide recipient’s first and last name, phone number and residential or office address in case we are unable to deliver the package successfully.

Regarding potential delivery delay due to the impact of COVID -19, please consider to place your order earlier incase you can't receive the package in time.

TRACKING AN ORDER

You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number, and provides a direct link to the carrier's package-tracking site. If you require further tracking information, please contact us.

When your orders are shipped, you will receive a shipping notification email.

This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped.

RETURN & REFUND POLICY

Thank you for shopping at Coramoon.com. Our online shop provides unique fashion products from our independent designers back by high-quality material and reliable production. Our members of the QA team inspect each product before packaging to ensure maximum customers satisfaction.

If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return or exchange on your order page, and we will try our best to meet your request.

Returns & Exchanges Policy

-All returns and exchanges must be processed within *14 days of receiving your order*.

-Items must be unused, undamaged, and in original packaging with all the original labels, ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.

-Please contact us in advance and we will provide you with the address where you should return to. Do not send them back to the address on the package. Or no refund will be issued.

-Products with non-quality problems will not be refunded, but you can exchange the items you ordered and the buyer is responsible for the shipping costs. If products with quality problems, please email us a picture showing the problem/defect after submitting the return/exchange request online.

(Given that some customers did not carefully check the product size chart before placing the order, they reported that the product did not fit well and asked for a refund after receiving the goods, causing a loss of money and time for each other. We want our customers to check the size chart carefully before placing an order to avoid unnecessary cumbersome procedures. If our buyer wants a refund or return due to the situation described above, the buyer is responsible for the shipping costs.)

*We do not accept any request for exchange & return once the "specials" are sold. Purchase Not Eligible for Return ("specials"):

1.Clearance item(s) is not eligible for return or exchange.

2. Swimsuit(s) is not eligible for return or exchange.

Order Cancellation

Your order will be fully refunded if it’s canceled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation requests if the order shave already been shipped.

Contact us

Please contact our Customer Service Mailbox service@coramoon.com to get the return address and don't return the item to the address listed on our website.